How do I determine my cancellation policy?

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Tutors listed on OnlineTutorLy may determine their own cancellation policies for cancellations up to 48 hours in advance. Update your profile information to include your cancellation policy.  To add your cancellation policy to your profile, Login, click on your name, edit my profile, personal details and subjects. Tutors may establish 20% fees and should always communicate this to students before tutoring begins.

It is important to communicate with your students about your cancellation policy before scheduling a lesson, in order to avoid disputes. Emails, phone calls, or text messages sent outside the messaging system are not verifiable by our team, so all communication regarding cancellations should be performed using OnlineTutorLy Messages.

Having a cancellation policy is optional and at your discretion, you do not have to charge a cancellation fee for every cancelled lesson. These fees should be clearly communicated, and applying them is at your discretion. Please note that cancelled lessons are not subject to ratings from students.

To assess a cancellation fee, click on your name at the top right corner, click help & support, from query, select access cancellation fees from the drop-down. Cancellation fees cannot be assessed any earlier than 10 minutes before the scheduled end of a lesson, and cannot be assessed more than ten days after the date of the scheduled lesson. Please note, lesson cancellations are subject to the standard 9% service fee.


Author Since: December 24, 2020